Contact & Support

GetVibe API is an online service. Support is provided through the channels below — there is no walk-in office and no postal correspondence.

1. Email

• Accounts, API keys, and technical questions: [email protected]
• Balance top-ups and billing: [email protected]
• Privacy requests and abuse reports: [email protected]

2. Telegram

Service announcements and incident notices are posted on our Telegram channel at t.me/getvibeapi. Account-specific questions should go to the support email above so we can identify your account.

3. Response Times

We aim to answer support email within 2 business days. Include the email address your account is registered with; we cannot discuss an account with anyone who cannot identify it.

4. What Support Cannot Do

Support cannot reverse a completed charge or a confirmed top-up — see our Refund & Cancellation Policy — and cannot recover an API key you have deleted. Generate a new key from your dashboard instead.