Refund & Cancellation Policy

This policy applies to balance top-ups on getvibeapi.com. In short: unused balance paid by card, Alipay, WeChat Pay or UPI can be refunded on request within 30 days, minus the payment fee; crypto refunds are reviewed case by case.

1. Prepaid Balance

The service is prepaid. You add funds to your account balance, and each API request is charged against that balance according to the model used and the number of tokens processed. There is no subscription and no recurring charge — you are billed only when you choose to add funds, so there is no renewal to cancel.

2. Card, Alipay, WeChat Pay and UPI

• Unused balance from a top-up can be refunded to the original payment method on request within 30 days of the payment.
• The payment fee charged on the top-up is not refundable.
• The refund goes back to the same card or wallet; we cannot send it anywhere else.

3. Crypto

Crypto payments cannot be reversed on the network. If you ask for a refund of unused crypto balance, we review it case by case; if we approve it, we send it to a wallet you control, minus network fees. Please check the amount and network before you send a payment.

4. Charges for Usage

Charges for requests that were served are final. Model output is generated automatically and we do not refund a charge because you were dissatisfied with the result. If you believe you were charged for requests the service did not serve, email [email protected] with the timestamps and API-key identifier and we will investigate the metering.

5. How to Request a Refund

Email [email protected] from the address your account uses, with the date and amount of the top-up. We reply within a few business days.

6. Chargebacks

Please contact us before opening a chargeback with your bank or wallet — most problems are solved faster that way. If a chargeback is opened, access to the account may be paused while it is reviewed.

7. Stopping the Service

• Stop sending requests — nothing further is charged, because charges are per request.
• Revoke your API keys in the dashboard so nothing can be charged with them.
• To have the account itself closed, email [email protected] from the address the account uses.

8. Contact

Billing questions: [email protected].